Terms of Service

1. Who we are and what these Terms cover

The service is provided by TradeWeave Inc., a Florida corporation (“TradeWeave,” “we,” “us,” or “our”), at 8051 N Tamiami Trl, E6, Sarasota, FL 34243, United States. By using this website, you agree to these Terms. If you do not agree, do not use the website.

These Terms do not by themselves create a paid service order, authorize access to any PowerPlay account, or authorize any lead claim. A written service order or other written agreement between TradeWeave and a client (a “Service Agreement”) governs service scope, fees, service period, and any conflicting service terms. The Service Agreement controls if it conflicts with these Terms regarding the contracted services.

2. The service

TradeWeave provides software-assisted lead monitoring and response services for generator businesses that use Generac PowerPlay as a lead source. Features, supported accounts, operating hours, alert recipients, claim procedures, support, and service levels are only those expressly listed in the applicable Service Agreement.

The service may observe lead availability, check account identity, capture operational evidence, compare Opportunities records, and send alerts when included in the Service Agreement. A real claim or other account-changing action is performed only when the client separately and expressly authorizes that specific procedure in writing and the Service Agreement describes its scope. No website visit or general authorization permits a claim.

3. TradeWeave software and intellectual property

As between TradeWeave and the client, TradeWeave retains all right, title, and interest in the original software, source code, object code, bot, monitoring and response tools, documentation, service workflows, website design and content, and related materials that TradeWeave owns or develops (collectively, “TradeWeave Materials”), including associated intellectual-property rights. No ownership of TradeWeave Materials transfers to a client under these Terms or through payment for the service.

During the service period, TradeWeave grants the client a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the service for the client’s internal business purposes, solely as described in its Service Agreement. The client receives no right to obtain source code or operate, reproduce, distribute, sell, lease, sublicense, modify, reverse engineer, or create derivative works from TradeWeave Materials, except to the extent a restriction is prohibited by applicable law or a separate written license permits it.

TradeWeave Materials do not include third-party software or materials, open-source components, client materials or data, or intellectual property belonging to Generac or another third party. Those remain subject to their owners’ rights and applicable license terms. No ownership claim is made over PowerPlay, Generac names or marks, or the Generac portal.

4. Client data and account authorization

The client retains its rights in information it supplies and in lead or customer information associated with its PowerPlay account (“Client Data”). The client authorizes TradeWeave to access, process, store, and transmit Client Data only as reasonably necessary to provide the contracted service, comply with law, maintain security, and follow the client’s documented instructions. See our Privacy Policy for additional information.

The client must have the rights and permissions needed to provide Client Data and authorize each account, user, recipient, and operation included in the Service Agreement. The client is responsible for the accuracy of its recipient list and for its own customer communications, sales activity, follow-up, and business decisions based on lead information.

5. Client responsibilities and acceptable use

The client will use only PowerPlay accounts it owns or is authorized to administer; keep credentials and account access secure; ensure its use complies with applicable law and its agreements with Generac; give written, account-specific authorization before any claim or other account-changing action; and use customer contact details only for purposes permitted by law and the client’s relationship with the customer.

The client must not use the service to bypass authentication, MFA, CAPTCHA, access controls, rate limits, or portal restrictions, or to interfere with the service, portal, or another user. TradeWeave may pause affected operations if it reasonably believes an account is unauthorized or compromised, portal rules are being violated, or continued operation creates a security or legal risk.

6. Third-party services

Generac Power Systems and PowerPlay are independent third parties. TradeWeave is not affiliated with, endorsed by, or sponsored by Generac. Generac controls its portal, lead supply, lead eligibility, lead availability, account access, and portal changes. The client’s use of PowerPlay remains subject to the applicable agreements with Generac. TradeWeave does not control third-party services and is not responsible for their availability, content, decisions, outages, or changes.

7. No guarantee of leads or outcomes

Lead availability, eligibility, timing, portal behavior, and assignment decisions are controlled in whole or in part by third parties. Monitoring and alerts can be affected by connectivity, browser sessions, account verification, portal changes, message delivery, or other conditions. TradeWeave does not guarantee that a lead will be detected, remain available, be claimed, be assigned to the client, result in a sale, or generate revenue. Alerts are operational notifications and do not guarantee an opportunity remains available. The client remains responsible for reviewing the portal and deciding how to follow up.

8. Fees and service period

Fees, payment terms, service period, renewal, cancellation, and refund terms are stated in the applicable Service Agreement. This website does not create a paid subscription or service order.

9. Confidentiality and privacy

Each party will use reasonable care to protect the other party’s non-public information it receives for the service and use it only for the service or as otherwise permitted in writing. This does not restrict information that is public without breach, independently developed, already lawfully known, or required to be disclosed by law. Personal information and Client Data are handled as described in our Privacy Policy and the applicable Service Agreement.

10. Suspension and termination

The service period and termination rights are stated in the Service Agreement. Either party may suspend or terminate service as allowed by that agreement. On termination, TradeWeave will handle Client Data according to the Service Agreement, Privacy Policy, and applicable law. Termination does not transfer ownership of TradeWeave Materials to the client.

11. Disclaimers and liability

To the extent permitted by law, the website and service functionality not expressly warranted in a Service Agreement are provided “as is” and “as available.” TradeWeave disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the extent those disclaimers are permitted by law. These Terms do not exclude rights or warranties that applicable law does not allow a party to exclude.

For paid services, any liability cap, exclusion of indirect or consequential damages, allocation of risk, or indemnity obligation will be stated in the applicable Service Agreement. These Terms do not create a separate monetary liability cap for paid services. Nothing here excludes liability that applicable law does not allow a party to exclude.

12. Changes and general terms

TradeWeave may update website information from time to time. Changes to a client’s service scope or contractual rights will be made as permitted by the Service Agreement. If a term is unenforceable, the remaining terms remain in effect to the extent permitted by law. A party’s failure to enforce a term is not a waiver. The client may not transfer its Service Agreement or rights under these Terms without TradeWeave’s written consent, except where the Service Agreement allows it.

13. Governing law and contact

Florida law governs these Terms, without regard to its conflict-of-law rules. Venue for disputes about paid services is governed by the applicable Service Agreement. Questions about these Terms may be sent to [email protected] or mailed to TradeWeave Inc., 8051 N Tamiami Trl, E6, Sarasota, FL 34243, United States.